Hoverheart FAQ

Here is a list of frequently asked questions that we get, if you don't see your question answered please feel free to contact us!

Q: I just ordered my parcel, when can I expect to receive it? 

A: We do our best to ship items out within 2 days, after that you can expect to receive your package within 7-10 business days in the continental USA. Add 2-7 days for the rest of the globe to shipping times. We will send you out a tracking code as soon as we generate one with FEDEX or UPS so you will know exactly where your parcel is! 

Q: Why we must charge the scooter immediately when in low battery and fully charge it before long time no using?

A: The battery has a UVP function, when the scooter has not been charged and has been in low battery for a long time, the UVP function will automatically open and can't be activated easily so please charge your Scooter!

Q: Where do I find by-law information? 

A: Type into google "{you city or state} self balancing scooter bylaws" and that should give you a good start. If you are unable to find what you are looking for contact your local city hall and they should be able to help you out!

Q: What does this warranty cover?

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one moth from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. hoverheart.com will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models.

Q:What does this warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.

Hoverheart.com customer service are hosted within the United States. Here at Hoverheart.com, customer service is very important to us, and we are working vigilantly to ensure each customer revises the best quality of care. We will get to your case as soon as possible, we promise.

--------- Original Message ---------
Subject: Hoverheart About US
From: nate@hilloamerica.com
Date: 2/25/18 7:32 pm
To: 820408350@qq.com

Phone: 1-844-805-2776
emai: support@hoverheart.com
working time 9:00am -5:00 pm (pacific time)



Hoverheart offers an online platform for high tech innovation products in outdoor transportation and energy industry to US retailers and end users. We provide 100% full customer service to ensure all customers are satisfied. 
Hoverheat is committed to providing high quality products and unsurpassed customer service to our customers. Our dedicated customer care professionals research and compare the most competitive products in the market. At Hoverheart, we know the value of a customer and are continually adding additional convenience and services to better serve our clients. The addition of our new website is a way to add flexibility to your shopping and buying process. With our new website, you can get most excellent produts with lowest cost, apply for your comfort liefestyle. Our primary goal is to continue to provide our valued customers with quality services and products.

Why You Should Choose Hoverheart

Save money with the lowest prices.
We will help you by listing the best deals and save you a tremendous amount of money by our market price analyst. Our dedicated staff will research and compare the most competitive price for you.

Free. Simple. No hassle.
We guarantee that the products offered on our website are the lowest in price that you can find anywhere! Our service is free.

Expert customer care professionals
We are staffed with experienced professionals who are ready to assist you every step of the way from comparison shopping to application to claims. As a Hoverheart customer, you have the peace of mind knowing that your concerns will never be ignored. We guarantee that your questions will be answered quickly and accurately anytime during your purchasing process and throughout the duration of your policy.

Largest selection of personal trasportations 
We carry a full line of products. Whether you want individual products for yourself or your family, we’ll provide you with excellent products.